Peer Support--Handout

KEY COMPONENT

GENERAL SUPPORT

B

Being there

	Take time to listen
	Send a message that you are interested in hearing about the person's problem(s)
	Offer the person hope that measures can be taken to help
	Let people know you are available if they need anything
	Be cautious about giving advice, don’t rush to fix problems
	Avoid making judgments or placing blame
	Be aware that communications given to you by someone in distress may have to be revealed in certain circumstances--you cannot guarantee confidentiality (For example, if the person says they are suicidal)

A

Awareness of needs

	Talk with peers; learn about who they are and what is important in their life
	Inquire about current problems or needs
	Know resources or sources of support that are available
	Safety is paramount--if the person talks about suicide/violence be sure to inform unit leadership for help

S

Shared planning

	Encourage healthy coping responses such as leisure activities
	Discourage unhealthy coping such as alcohol use
	Talk to the person about things that could be done now to help alleviate the problem(s)
	Help coordinate a plan for action
	Discuss option for supportive action
	Ask the person who else they would like to involve in the planning process
	When appropriate keep supervisors informed of safety concerns

I

Initiation of the plan

	Help prioritize steps to solve the problem
	Help them take the first step toward initiating the plan
	Assist in getting basic material necessities
	Help locate resources and supportive agencies
	Provide transportation

C

Continuing support

	Follow-up after the immediate problem is resolved
	Inquire if the situation has been improving
	Inquire if there is anything else that you can do